At CaratGleam.com, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we are here to help. Please review our Return Policy below.

1. Eligibility for Returns

• Items must be returned within 7 days from the date of delivery.
• To be eligible for a return, the item must be in its original condition, unused, and with all original packaging and tags attached.

2. Non-Returnable Items

The following items are non-returnable:

• Custom or personalized products.
• Items marked as final sale.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at caratgleam248@gmail.com or call us at +91-9537553200 to request a return authorization.
2. Provide Details: Include your order number, the item you wish to return, and the reason for the return.
3. Receive Instructions: We will provide you with instructions on how to return the item.

4. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product).
• We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

5. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7 business working days. 

6. Exchanges

If you would like to exchange an item for a different size or color, please initiate a return and place a new order for the desired item.

7. Contact Us

If you have any questions or need further assistance regarding our Return Policy, please contact us:

Carat Gleam
Email: caratgleam248@gmail.com
Phone: +91-9537553200